Call Center Supervisor

ID
2017-2785
Pos. Category
Management
Phoenix
AZ
Created Date
10/11/2017
Type
Regular Full-Time

Overview

lex_large_logo

 

Lexington Law is the leading firm in credit report repair. Lexington Law offers quality services with a long commitment to credit correction research and development, drawing on its 24 years of experience assisting over half million clients in their credit repair efforts. Today, Lexington Law continues to be a driving force helping clients take action on their credit, and remains the trusted leader in credit report repair.

 

At Lexington Law, you can make a difference... in your life... by making a difference in the lives of others who are challenged with credit problems. Our employees work hard to be successful and to keep our law firm at the top of the industry. Due to our continued growth and success, Lexington Law Firm has the need for a Call Center Supervisor to join our Phoenix office. We are a company that values our employees and are motivated to make a change in our members' lives through living these Core Values each day: INTEGRITY, TEAM, INNOVATION and PRIDE.

 

 

Responsibilities

CALL CENTER SUPERVISOR

The Supervisor is responsible for building and maintaining long-term internal and external relationships. Supervisors are expected to support, coach, and develop a team of 10-15 Credit Advisors through communication to achieve team goals. 

 

ESSENTIAL FUNCTIONS

  • Develop and supervise a team of agents directing their activities for the achievement of company targets and goals
  • Identify, monitor and articulate reporting requirements; which includes targets, specific data, anticipated outcomes and other key performance indicators
  • Identify, recommend and support the implementation of various programs for the improvement of contact center processes through support of quality and training efforts
  • Prepare, develop and conduct performance evaluations, make employment decisions, set up performance goals and targets for assigned team
  • Lead and drive key initiatives that align with end state goals by working cross-functionally with internal and external teams.
  • Performs duties professionally and contributes to a positive work environment
  • Promote employee-centric culture that encourages employee satisfaction and engagement
  • Other duties as assigned

Qualifications

MINIMUM REQUIREMENTS

  • Must have the ability to work collaboratively with a variety of people at all levels within the organization to ensure effective communication and success of key initiatives
  • Must have excellent leadership and communication skills with an ability to manage a team and the abiility to lead and influence others.
  • Detail-oriented with effective time management, organizational and problem solving skills
  • Ability to work independently (self-starter) and as a member of various teams or committees
  • Calculates risk associated with sound decision-making skills
  • Proficient on MS Office Suite, Workforce Management programs (Verint preferred)
  • Four year degree with a business focus or equivalent work experience, preferred
  • 1-2 years of contact center experience, previous leadership experience preferred

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.