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The Team Lead is responsible for building and maintaining long-term internal and external relationships while working at home. Team Leads are expected to support, coach, and develop a team of 10-15 Credit Advisors to achieve team goals.  Salary range: $35,600-$52,000 annually   ESSENTIAL FUNCTIONS - Develop and supervise a team of agents directing their activities for the achievement of company targets and goals. - Identify, monitor and articulate reporting requirements; which includes targets, specific data, anticipated outcomes and other key performance indicators. - Identify, recommend and support the implementation of various programs for the improvement of contact center processes through support of quality and training efforts. - Prepare, develop and conduct performance evaluations, make employment decisions, set up performance goals and targets for assigned team. - Lead and drive key initiatives that align with end state goals by working cross-functionally with internal and external teams. - Performs duties professionally and contributes to a positive work environment. - Promote employee-centric culture that encourages employee satisfaction and engagement. - All other duties as assigned. MINIMUM REQUIREMENTS - Must have work at home experience leading remote teams. - Must have the ability to work collaboratively with a variety of people at all levels within the organization to ensure effective communication and success of key initiatives. - Must have excellent leadership and communication skills with an ability to manage a team and the ability to lead and influence others. - Detail-oriented with effective time management, organizational and problem solving skills. - Ability to work independently (self-starter) and as a member of various teams or committees. - Ability to analyze information, assess situations and use sound judgement to minimize risk and maximize employee and company performance. - Proficient on MS Office Suite, Workforce Management programs (Verint preferred). - Four year degree with a business focus or equivalent work experience, preferred. - 1-2 years of contact center experience, previous leadership experience preferred.
Location : Location
US-AZ-Phoenix
Type
Regular Full-Time
Lexington Law is the leading Credit Report Repair and Consumer Advocacy law firm in the country. We offer quality services with a long commitment to credit correction research and development, drawing on our 29 years of experience assisting over half million clients in their credit repair efforts. Today, Lexington Law continues to be a driving force helping clients take action on their credit, and remains the trusted leader in credit report repair.  Lexington Law looks for the very best people to add to its team; people that are excited to be in a dynamic environment, who love to be creative, and who strive for greatness. The Operations Manager is a highly visible/accessible leader responsible for day-to-day planning, measuring and executing contact center service quality and operations through a combination of remote and onsite work. This position is responsible for building and maintaining long-term internal and external relationships as well as guiding the development of a leadership framework and delivering a range of enterprise-wide initiatives aimed at building a deeper, more flexible leadership bench to serve our growth strategies. The Operations Manager will work closely with front level management, support departments, internal stakeholders and other leaders in support of business needs.  It is important that this person not only work closely with leadership to implement business strategies and initiatives, but to also live our Core Values each day: INTEGRITY, TEAM, INNOVATION and PRIDE to create Better Credit, Better Life (our Mantra) for each client.  Responsibilities: - Develop and supervise a team of front line management; directing their activities for the achievement of company targets and goals. - Identify, monitor and articulate reporting requirements; which includes targets, specific data, anticipated outcomes and other key performance indicators. - Identify, recommend and support the implementation of various programs for the improvement of contact center processes through support of quality and training efforts. - Prepare, develop and conduct performance evaluations, make employment decisions, set up performance goals and targets for assigned team. - Lead and drive key initiatives that align with end state goals by working cross-functionally with internal and external teams. - Work closely with front level management, support departments, internal stakeholders and other leaders in support of business needs. - Partner with HRBP on employee relations issues and employment separations. - Performs duties professionally and contributes to a positive work environment.  - Promote employee-centric culture that encourages employee satisfaction and engagement. - Other duties as assigned. Qualifications: - Minimum 3 years of contact center experience with emphasis in customer service, customer retention and collections. - Demonstrated track record of managing and developing employees, with emphasis on team building, promoting and maintaining a positive/fun/motivating work environment/culture for employees. - Experience with Workforce Management applications, preferably Verint systems knowledge.  - Ability to work collaboratively with a variety of people at all levels within the organization to ensure effective communication and success of key initiatives. - Excellent leadership, communication and interpersonal skills with an ability to manage a team and the ability to lead and influence others. - Well-rounded Business Acumen and experience (Operations, Finance, People Management, Training). - Detail-oriented with effective time management, organizational, and problem solving skills. - Excellent analytical skills with proven track record of creating and implementing necessary change. - Ability to work independently (self-starter) and as a member of various teams or committees. - Calculates risk associated with sound decision-making skills. - Proficient on MS Office Suite, Workforce Management programs (Verint preferred). - Four year degree with a business focus or equivalent work experience, preferred. Position Type/Work Hours - This is a full-time, salaried position, and hours of work and days may vary based on business needs. - Work remotely approximately 80% and onsite approximately 20% based on business needs. Travel - Domestic travel for overnight up to a week as business needs demand. Lexington Law is the leading Credit Report Repair and Consumer Advocacy law firm in the country. We offer quality services with a long commitment to credit correction research and development, drawing on our 29 years of experience assisting over half million clients in their credit repair efforts. Today, Lexington Law continues to be a driving force helping clients take action on their credit, and remains the trusted leader in credit report repair.  Lexington Law looks for the very best people to add to its team; people that are excited to be in a dynamic environment, who love to be creative, and who strive for greatness.
Location : Location
US-AZ-Phoenix
Type
Regular Full-Time
***Must live within the state of Arizona*** We have taken steps to support the health and wellbeing of current and potential employees. Our interview process is now hosted virtually, we have expanded work from home opportunities, and our training process has been migrated online. We look forward to speaking with you! Lexington Law Firm is a leading provider of credit report repair services nationwide. Our services help our clients ensure they have access to fair, accurate and substantiated credit reporting. Here at Lexington Law, we prioritize our employees and clients while simultaneously fostering a fun and positive environment. You will find that you feel productive and appreciated while working here. This job is about helping people navigate their credit repair experience. You will take client calls and help service their case based on individual needs. All full-time Customer Service Representatives earn a competitive starting base-wage of $16/hour. Part-time options are available – ask during your interview! We Provide: - Free credit repair services for you +1 ($3,000 annual value) - Work-life balance – no weekends or shift bids! - Free health insurance for employees after 60 days of tenure - Paid training - Paid time off - 401(k) with company match after 1 year We Look for: - Compassion - Reliability - Levelheadedness - Confidence
Location : Location
US-AZ-Phoenix
Type
Regular Full-Time
***Must live within the state of Utah*** We have taken steps to support the health and wellbeing of current and potential employees. Our interview process is now hosted virtually, we have expanded work from home opportunities, and our training process has been migrated online. We look forward to speaking with you! Lexington Law Firm is a leading provider of credit report repair services nationwide. Our services help our clients ensure they have access to fair, accurate and substantiated credit reporting. Here at Lexington Law, we prioritize our employees and clients while simultaneously fostering a fun and positive environment. You will find that you feel productive and appreciated while working here. This job is about helping people navigate their credit repair experience. You will take client calls and help service their case based on individual needs. All full-time Customer Service Representatives earn a competitive starting base-wage of $16/hour. Part-time options are available – ask during your interview! We Provide: - Free credit repair services for you +1 ($3,000 annual value) - Work-life balance – no weekends or shift bids! - Free health insurance for employees after 60 days of tenure - Paid training - Paid time off - 401(k) with company match after 1 year We Look for: - Compassion - Reliability - Levelheadedness - Confidence
Location : Location
US-UT-North Salt Lake
Type
Regular Full-Time

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