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The Team Lead is responsible for building and maintaining long-term internal and external relationships. Team Leads are expected to support, coach, and develop a team of 10-15 Credit Advisors to achieve team goals.    ESSENTIAL FUNCTIONS - Develop and supervise a team of agents directing their activities for the achievement of company targets and goals. - Identify, monitor and articulate reporting requirements; which includes targets, specific data, anticipated outcomes and other key performance indicators. - Identify, recommend and support the implementation of various programs for the improvement of contact center processes through support of quality and training efforts. - Prepare, develop and conduct performance evaluations, make employment decisions, set up performance goals and targets for assigned team. - Lead and drive key initiatives that align with end state goals by working cross-functionally with internal and external teams. - Performs duties professionally and contributes to a positive work environment. - Promote employee-centric culture that encourages employee satisfaction and engagement. - All other duties as assigned. MINIMUM REQUIREMENTS - Must have the ability to work collaboratively with a variety of people at all levels within the organization to ensure effective communication and success of key initiatives. - Must have excellent leadership and communication skills with an ability to manage a team and the ability to lead and influence others. - Detail-oriented with effective time management, organizational and problem solving skills. - Ability to work independently (self-starter) and as a member of various teams or committees. - Ability to analyze information, assess situations and use sound judgement to minimize risk and maximize employee and company performance. - Proficient on MS Office Suite, Workforce Management programs (Verint preferred). - Four year degree with a business focus or equivalent work experience, preferred. - 1-2 years of contact center experience, previous leadership experience preferred.
Location : Location
US-AZ-Phoenix
Type
Regular Full-Time
We have taken steps to support the health and wellbeing of current and potential employees during the outbreak of COVID-19 in the United States and across the world. Our interview process is now hosted virtually, we have expanded work from home opportunities, and our training process is being migrated online. We look forward to speaking with you! This job is about helping people navigate their credit repair experience. You will take client calls and help service their case based on individual needs. This role offers a guaranteed base hourly wage and paid training. Additionally, employees receive our life-changing credit repair services free of cost!  - $16-$17/hr Additional Benefits: - Work-life balance – no weekends or shift bids! - Free Credit Repair for each employee +1 (approx. $3,000 value per year)
Location : Location
US-AZ-Phoenix
Type
Regular Part-Time
***Must live within the state of Arizona*** We have taken steps to support the health and wellbeing of current and potential employees during the outbreak of COVID-19 in the United States and across the world. Our interview process is now hosted virtually, we have expanded work from home opportunities, and our training process is being migrated online. We look forward to speaking with you! This job is about helping people navigate their credit repair experience. You will take client calls and help service their case based on individual needs. This role offers a guaranteed base hourly wage and paid training. Additionaly, employees receive our life-changing credit repair services free of cost!  - $16/hr Additional Benefits: - Work-life balance – no weekends or shift bids! - Free Credit Repair for each employee +1 (approx. $3,000 value per year)
Location : Location
US-AZ-Phoenix
Type
Regular Full-Time
We have taken steps to support the health and wellbeing of current and potential employees during the outbreak of COVID-19 in the United States and across the world. Our interview process is now hosted virtually, we have expanded work from home opportunities, and our training process is being migrated online. We look forward to speaking with you! This job is about helping people navigate their credit repair experience. You will take client calls and help service their case based on individual needs. This role offers a guaranteed base hourly wage and paid training. Additionaly, employees receive our life-changing credit repair services free of cost!  - $16-$17/hr Additional Benefits: - Work-life balance – no weekends or shift bids! - Free health insurance for employees after 60 days tenure - Free Credit Repair for each employee +1 (approx. $3,000 value per year)
Location : Location
US-UT-North Salt Lake
Type
Regular Part-Time
***Must live within the state of Utah*** We have taken steps to support the health and wellbeing of current and potential employees during the outbreak of COVID-19 in the United States and across the world. Our interview process is now hosted virtually, we have expanded work from home opportunities, and our training process is being migrated online. We look forward to speaking with you! This job is about helping people navigate their credit repair experience. You will take client calls and help service their case based on individual needs. This role offers a guaranteed base hourly wage and paid training. Additionaly, employees receive our life-changing credit repair services free of cost!  - $16/hr Additional Benefits: - Work-life balance – no weekends or shift bids! - Free health insurance for employees after 60 days tenure - Free Credit Repair for each employee +1 (approx. $3,000 value per year)
Location : Location
US-UT-North Salt Lake
Type
Regular Full-Time

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